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A Loyal Customer's Experience
When a customer stays with the same HVAC company for over two decades, it speaks volumes about the quality of service they've received.
Reba, a longtime Valairco customer, recently shared her experience with us:
"Wonderful customer service! I am a customer that has been with Valairco for 20+ years and will continue to be. My technician today was Franklin and he did an excellent job. He came on time and was very polite and informative. Marilyn is very punctual and kind to speak to. Been speaking with her for many years now and is a very good customer representative. I will continue to recommend Valairco."
This testimonial reflects the core values that drive everything we do at Valairco: reliability, expertise, and genuine care for our customers' comfort.
The People Behind the Service
Franklin: Excellence in the Field
Franklin, the technician who performed Reba's recent furnace maintenance, exemplifies our commitment to technical excellence and customer service. Throughout this year alone, Franklin has earned over 98 five-star reviews from satisfied customers. His punctuality, professionalism, and ability to clearly explain maintenance procedures have made him a trusted face for countless homeowners throughout the area.
Marilyn: The Voice of Valairco
Behind every successful service call is exceptional scheduling and customer communication. Marilyn, who has been with Valairco for over 23 years, coordinates approximately 75 maintenance appointments every week. Her dedication to ensuring customers receive timely, convenient service has earned her recognition from clients year after year.
Our Commitment to Long-Term Care
Reba's journey with Valairco demonstrates how we support customers beyond the initial installation. Over her 20+ years with us, she has trusted us for multiple system installations, including her furnace, air conditioning unit, and hot water heater.
Through our Comfort Plus Warranty Program, Reba experienced five years of complimentary annual maintenance on her installed equipment. After her warranty period concluded, Reba chose to extend her coverage through our service program, continuing the preventative maintenance that keeps her home comfortable year-round.
Why Customer Relationships Matter
At Valairco, we don't just fix heating and cooling systems—we build lasting relationships with the families we serve. Reba's 20-year partnership with our company reflects the trust that develops when a business consistently delivers on its promises. From the first installation to routine maintenance visits decades later, we treat every customer's home with the same care and attention.
When homeowners like Reba choose to recommend Valairco to their friends and family, it reinforces why we do what we do. Every technician visit, every phone call with our scheduling team, and every maintenance appointment is an opportunity to demonstrate our commitment to exceptional HVAC service.
Contact Us Today
If you're looking for a heating and cooling company that will be there for you year after year, contact Valairco today. We'd be honored to serve your home with the same dedication that has kept customers like Reba comfortable for over two decades.
Ready to experience the Valairco difference? Contact us online or call (855) 661-3300 us today to schedule your heating and cooling service!